Returns & Exchanges

At Big Reuse, we stand by the quality of our reclaimed and sustainable home goods. If your purchase doesn't fit your space, we offer a 30-day return window to ensure your home project is exactly as you envisioned.

1

Initiate Your Return

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) within 30 days of delivery.

2

Pack with Care

Carefully place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for your records.

4

Receive Your Refund

Once our warehouse inspects the returned items for quality assurance, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing