Frequently Asked Questions
Everything you need to know about shopping sustainable home goods.
What is the condition of the items sold at Big Reuse?
We specialize in both high-quality reclaimed materials and gently used home goods. Each item undergoes a rigorous inspection process to ensure it meets our standards for structural integrity and aesthetic appeal.
How do you handle shipping for large furniture or building materials?
Standard items are shipped via major carriers, while oversized items like doors, lumber, or furniture are delivered through our specialized freight partners. Local pickup is also available at our warehouse.
What is your return policy for reclaimed goods?
Due to the unique nature of salvaged materials, all sales on reclaimed lumber and custom-cut items are final. For home decor and standard furniture, we offer a 14-day return window provided the item is in its original purchased condition.
Are your products eco-friendly?
Yes, sustainability is at our core. By sourcing reclaimed wood, vintage hardware, and refurbished fixtures, we help reduce landfill waste and minimize the environmental impact of home renovation.
Do you offer installation services for fixtures?
Big Reuse provides the materials and goods, but we do not offer direct installation. However, we have a curated list of local, eco-conscious contractors we are happy to recommend.
What payment methods do you accept?
We accept all major credit cards, PayPal, and modern financing options like Affirm, allowing you to invest in high-quality home improvements with flexible payment plans.